Messaging Terms

Overview

Kaldr Tech uses SMS text messaging to deliver account-related and transactional notifications to users who have opted in. Our messaging program is operated through Twilio. These Messaging Terms describe the SMS program in detail. They supplement our Privacy Policy and Terms of Service.

Types of messages we send

• Account verification codes (OTP) during signup and sign-in
• Appointment confirmations and reminders generated by contractor accounts on our platform
• Follow-up messages after you interact with Ava, our phone receptionist
• Onboarding and account setup reminders
• Invoice and payment notifications
• Support ticket updates

We do not send marketing or promotional messages through this program. No third-party advertising.

How you opt in

By creating a Kaldr Tech account, submitting a contact form with a phone number, or speaking to our phone receptionist Ava and providing a phone number, you are giving Kaldr Tech express written consent to send you the transactional SMS messages described above. Consent is not a condition of purchase. You do not have to opt in to SMS to use the Kaldr Tech platform.

When a contractor customer using the Kaldr Tech platform sends SMS messages to their own end customers (for example, appointment reminders), that contractor is responsible for obtaining consent from their own customers under our Platform Terms.

Message frequency

Message frequency varies by account activity. A typical active contractor receives between 5 and 30 SMS messages per month from Kaldr Tech directly. Verification codes are sent only when a sign-in or account-change event occurs.

Message and data rates

Msg & data rates may apply. Check with your wireless carrier for details. Kaldr Tech does not charge for SMS messages.

How to opt out

Reply STOP to any Kaldr Tech SMS message to unsubscribe from all non-critical text messages. You will receive one final confirmation message and then no further SMS. You can also email support@kaldrtech.com to request SMS removal.

Opting out of SMS does not remove your Kaldr Tech account. You will still receive email notifications and in-app alerts.

How to get help

Reply HELP to any Kaldr Tech SMS message, or email support@kaldrtech.com, for assistance with our messaging program.

We do not sell or share phone numbers

Kaldr Tech does not sell, rent, or share phone numbers collected for SMS with any third party for marketing or promotional purposes. Phone numbers are used only to deliver the transactional messages described above and to route voice calls through our contractor phone system. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Supported carriers

Supported carriers include AT&T, T-Mobile, Verizon, and other major US carriers. Carriers are not liable for delayed or undelivered messages.

Contact us

If you have questions about our messaging program, contact us at: