Technician Revenue
Definition
Technician revenue is the total dollar amount of work that an individual field technician has billed over a given time period.
What Technician Revenue Means for Your Business
What it means
Technician revenue is the scoreboard. It measures how much each tech is actually putting through the shop. It is the cleanest per-person performance metric in field service.
Why it matters
Tech revenue makes strengths and weaknesses visible. Top performers can be celebrated, trained as mentors, and paid on performance. Low performers can be coached or reassigned to simpler work.
How contractors use it
Shops publish monthly leaderboards of tech revenue, often alongside gross margin and callback rate. The best shops tie bonus plans directly to the number.
Real-World Example
A plumbing company's top tech billed $412,000 last year while the team average was $265,000. Identifying and coaching 3 middle-performers up to $320,000 added $165,000 in annual revenue.
Related Terms
Effective Hourly Rate
Effective hourly rate is total billed revenue divided by total paid hours, revealing what each tech is actually earning the business per clock hour.
Billable Hours
Billable hours are the portion of a technician's paid time that is actually invoiced to customers as productive service work.
Average Ticket
Average ticket is the mean revenue generated per service call, calculated by dividing total invoiced revenue by the number of completed jobs.
Close Rate
Close rate is the percentage of presented estimates that result in a booked job or signed contract.
Upsell Rate
Upsell rate is the percentage of service calls on which a technician successfully sells additional work beyond the original reason for the visit.
Put This Into Practice with Free Software
Kaldr Tech handles technician revenue and everything else you need to run your shop. $0/month, 3.5% + 30¢ per transaction.