Kaldr Tech + Google Calendar

Why It Matters

Dispatchers lose an average of 90 minutes a day chasing techs who missed a schedule change, forgot an appointment, or did not see the new address. At a $45 per hour dispatcher rate, that is $17,550 a year per dispatcher spent on nothing but coordination. When every tech has jobs flowing to the calendar they already check a dozen times a day, missed appointments drop by roughly 60 percent. Customers stop getting angry calls about no-shows, reviews improve, and the office spends less time apologizing and more time selling work. Two-way sync also protects tech work-life balance: if a tech has a doctor appointment or their kid's ball game blocked on their personal calendar, the dispatch board sees it and will not book over it. That trust matters for retention, and tech retention is worth far more than any calendar tool fee, which is why it matters that Kaldr's integration marketplace is free to connect. You get the productivity lift without a line item on the invoice.

How to Set It Up

1. 1

   Connect the first Google account

   From Settings, Integrations, Google Calendar, click Connect. Sign in with the Google account you want to link and approve calendar read and write permissions. Most shops start with the dispatcher's account to verify everything works before rolling it out to techs.

2. 2

   Invite your team

   Send each tech and dispatcher a connection link from the Kaldr team settings page. They click once, sign in with their Google account, and their personal Google Calendar is wired up. The whole team can be connected in under 15 minutes.

3. 3

   Choose which calendar to write to

   Each user picks whether Kaldr should write to their primary calendar or a dedicated Kaldr calendar. Techs who want to keep work and personal events separate usually choose a dedicated calendar they can color-code.

4. 4

   Turn on two-way sync if desired

   Decide whether personal events on the tech's Google Calendar should block the Kaldr dispatch board. Most shops turn this on so dispatchers cannot accidentally book over a doctor appointment or a vacation day.

5. 5

   Test a reschedule

   Create a job, assign it, move it to a new time, and watch the Google Calendar event update for the tech within seconds. Once one clean round trip is verified, turn on sync for every user and let it run.

What You Can Do With It

• ✓A tech wakes up, checks Google Calendar on her phone, and sees all four of today's jobs with addresses, customer names, and arrival windows before she even walks to the truck.
• ✓A dispatcher reschedules a morning job to the afternoon and the change hits the tech's Google Calendar in under 10 seconds, so there is no confusion about where to go first.
• ✓A shop owner blocks a staff meeting on his Google Calendar at 3 p.m. Thursday and the Kaldr dispatch board automatically treats that slot as unavailable for the whole team.
• ✓An apprentice uses the deep link in a calendar event to jump straight into the Kaldr ticket, see job notes, and call the customer without hunting through menus.
• ✓A tech takes a personal day and blocks it on his Google Calendar the night before, and Kaldr automatically routes his jobs to other techs without dispatcher intervention.

Frequently Asked Questions