Proof of Completion
Definition
Proof of completion is the documented evidence, usually photos, notes, and signatures, that confirms a service job was finished and delivered to the customer's satisfaction.
What Proof of Completion Means for Your Business
What it means
Proof of completion is the story of a finished job in pictures and words: before photos, work photos, after photos, the tech's notes, and the customer's signature. It goes into the job folder and stays there.
Why it matters
Good proof of completion protects you from warranty disputes, chargebacks, and insurance claims. It also upsells the customer by visually showing the value of the work they just paid for.
How contractors use it
Techs are trained to capture photos at every step on the mobile app. The system auto-attaches the photos to the work order and the customer receives a copy with the invoice.
Real-World Example
An HVAC installer adopted a 6-photo proof of completion standard on every install. Warranty claim disputes dropped to near zero and online review rating climbed from 4.3 to 4.8 stars.
Related Terms
Work Order
A work order is the digital or paper document that authorizes and records the work performed on a specific service call.
Digital Signature
A digital signature is a legally binding electronic mark a customer applies to a document on a screen, replacing a physical ink signature.
Job Folder
A job folder is a digital or physical collection of every document related to a single job, including quotes, photos, invoices, signatures, and notes.
Field Report
A field report is the written summary a technician completes after a job documenting what was found, what was done, and what the customer should know.
Warranty Work
Warranty work is labor or parts replacement performed at no cost to the customer because the issue is covered under a prior repair, install, or manufacturer warranty.
Put This Into Practice with Free Software
Kaldr Tech handles proof of completion and everything else you need to run your shop. $0/month, 3.5% + 30¢ per transaction.